Shipping Policy

Last Updated: June 17, 2026

Thank you for shopping with Prism Pulse. We are committed to delivering your baby toys safely and efficiently. Please review our Shipping Policy below.

Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday).

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

  • Standard Shipping: 5–10 Business Days

  • Expedited Shipping: 3–7 Business Days (where available)

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost, Delayed, or Stolen Packages

Prism Pulse is not responsible for shipping delays caused by carriers, weather conditions, customs clearance, or other factors beyond our control.

If your package appears lost or significantly delayed, please contact us and we will assist you in working with the shipping carrier.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the damaged item and packaging.

We will review your claim and provide a suitable resolution.

International Shipping

We currently ship to select countries. Shipping availability and delivery times may vary depending on destination.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

PRISM & PULSE LLC
Email: support@prismpulsellc.shop
Website: https://prismpulsellc.shop/