Return & Refund Policy

At Prism Pulse, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by customer misuse

  • Clearance or final sale items

  • Gift cards

  • Personalized or customized products

  • Products returned after the return period has expired

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will work quickly to resolve the problem through a replacement, store credit, or refund where applicable.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrect items, subject to product availability.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

PRISM & PULSE LLC
Email: support@prismpulsellc.shop
Website: https://prismpulsellc.shop/